feat:新增投诉列表与投诉详情

This commit is contained in:
2025-11-28 10:38:22 +08:00
parent 2a249d04da
commit 64c9d933b1
7 changed files with 1245 additions and 11 deletions
+35
View File
@@ -10,3 +10,38 @@ export const addUserFeedback = (data) => {
}) })
} }
// 获取投诉记录列表
export const getFeedbackList = (params) => {
// GET请求需要将参数拼接到URL上
let url = '/app/feedback/list';
if (params) {
const queryString = Object.keys(params)
.map(key => `${encodeURIComponent(key)}=${encodeURIComponent(params[key])}`)
.join('&');
if (queryString) {
url += `?${queryString}`;
}
}
return request({
url: url,
method: 'get',
})
}
// 获取投诉详情
export const getFeedbackDetail = (id) => {
return request({
url: `/app/feedback/${id}`,
method: 'get',
})
}
// 提交投诉回复
export const submitFeedbackReply = (data) => {
return request({
url: '/app/feedback/reply',
method: 'post',
data,
})
}
+31 -3
View File
@@ -50,7 +50,8 @@ export default {
operationFailed: 'Operation failed', operationFailed: 'Operation failed',
refresh: 'Refresh', refresh: 'Refresh',
pull: 'Pull to refresh', pull: 'Pull to refresh',
release: 'Release to refresh' release: 'Release to refresh',
noMore: 'No more'
}, },
nav: { nav: {
@@ -267,7 +268,8 @@ export default {
avatarDownloadFailed: 'Download failed', avatarDownloadFailed: 'Download failed',
notLoggedIn: 'Not logged in', notLoggedIn: 'Not logged in',
phoneNotBound: 'No phone', phoneNotBound: 'No phone',
balanceDesc: 'Available for rental' balanceDesc: 'Available for rental',
feedbackRecord: 'Feedback Records'
}, },
auth: { auth: {
@@ -352,7 +354,33 @@ export default {
deviceFault: 'Device Fault', deviceFault: 'Device Fault',
chargingIssue: 'Charging', chargingIssue: 'Charging',
usageSuggestion: 'Suggestion', usageSuggestion: 'Suggestion',
other: 'Other' other: 'Other',
recordList: 'Feedback Records',
detail: 'Feedback Detail',
noRecord: 'No feedback records',
getListFailed: 'Failed to get list',
getDetailFailed: 'Failed to get detail',
processing: 'Processing',
completed: 'Completed',
pending: 'Pending',
complain: 'Complain',
suggestion: 'Suggestion',
contactPhone: 'Contact Phone',
initialSubmit: 'Initial Submit',
submitTime: 'Submit Time',
uploadedImages: 'Uploaded Images',
platformReplies: 'Platform Replies',
userReplies: 'User Replies',
platform: 'Platform',
me: 'Me',
replyPlaceholder: 'Enter your reply...',
submitReply: 'Submit Reply',
replySuccess: 'Reply successful',
replyFailed: 'Reply failed',
pleaseEnterReply: 'Please enter reply content',
idRequired: 'Feedback ID is required',
viewRecords: 'View Records',
replyHistory: 'Reply History'
}, },
help: { help: {
+31 -3
View File
@@ -50,7 +50,8 @@ export default {
operationFailed: '操作失败', operationFailed: '操作失败',
refresh: '刷新', refresh: '刷新',
pull: '下拉刷新', pull: '下拉刷新',
release: '释放刷新' release: '释放刷新',
noMore: '没有更多了'
}, },
nav: { nav: {
@@ -267,7 +268,8 @@ export default {
avatarDownloadFailed: '头像下载失败', avatarDownloadFailed: '头像下载失败',
notLoggedIn: '未登录', notLoggedIn: '未登录',
phoneNotBound: '未绑定手机号', phoneNotBound: '未绑定手机号',
balanceDesc: '可用于租借设备' balanceDesc: '可用于租借设备',
feedbackRecord: '投诉记录'
}, },
auth: { auth: {
@@ -352,7 +354,33 @@ export default {
deviceFault: '设备故障', deviceFault: '设备故障',
chargingIssue: '收费问题', chargingIssue: '收费问题',
usageSuggestion: '使用建议', usageSuggestion: '使用建议',
other: '其他' other: '其他',
recordList: '投诉记录',
detail: '投诉详情',
noRecord: '暂无投诉记录',
getListFailed: '获取列表失败',
getDetailFailed: '获取详情失败',
processing: '处理中',
completed: '已完成',
pending: '待处理',
complain: '投诉',
suggestion: '建议',
contactPhone: '联系电话',
initialSubmit: '首次提交',
submitTime: '提交时间',
uploadedImages: '上传图片',
platformReplies: '平台回复',
userReplies: '用户回复',
platform: '平台客服',
me: '我',
replyPlaceholder: '请输入您的回复...',
submitReply: '提交回复',
replySuccess: '回复成功',
replyFailed: '回复失败',
pleaseEnterReply: '请输入回复内容',
idRequired: '投诉ID不能为空',
viewRecords: '查看记录',
replyHistory: '回复记录'
}, },
help: { help: {
+12
View File
@@ -129,6 +129,18 @@
"navigationBarTitleText": "" "navigationBarTitleText": ""
} }
}, },
{
"path": "pages/feedback/list",
"style": {
"navigationBarTitleText": ""
}
},
{
"path": "pages/feedback/detail",
"style": {
"navigationBarTitleText": ""
}
},
{ {
"path": "pages/help/index", "path": "pages/help/index",
"style": { "style": {
+574
View File
@@ -0,0 +1,574 @@
<template>
<view class="feedback-detail-container">
<!-- 投诉详情卡片 -->
<view class="detail-card">
<!-- 第一行问题类型和状态 -->
<view class="card-header">
<view class="type-badge" :class="getTypeClass(detail.type)">
{{ getTypeText(detail.type) }}
</view>
<view class="status-badge" :class="getStatusClass(detail.status)">
{{ getStatusText(detail.status) }}
</view>
</view>
<!-- 问题描述 -->
<view class="content-section">
<view class="content-text">{{ detail.content || '-' }}</view>
</view>
<!-- 上传图片 -->
<view class="image-section" v-if="getImageList(detail).length > 0">
<view class="image-list">
<image v-for="(img, index) in getImageList(detail)" :key="index" :src="img" mode="aspectFill" class="detail-image"
@click="previewImage(img, index)"></image>
</view>
</view>
<!-- 提交时间 -->
<view class="time-section">
<text class="time-text">{{ formatTime(detail.createTime) }}</text>
</view>
</view>
<!-- 回复列表合并平台和用户回复按时间排序 -->
<view class="reply-section" v-if="allReplies.length > 0">
<view class="section-divider">
<view class="divider-line"></view>
<text class="divider-text">{{ $t('feedback.replyHistory') }}</text>
<view class="divider-line"></view>
</view>
<view class="reply-list">
<view class="reply-item" v-for="(reply, index) in allReplies" :key="index"
:class="{ 'reply-platform': reply.isPlatform, 'reply-user': !reply.isPlatform }">
<view class="reply-avatar" :class="{ 'avatar-platform': reply.isPlatform, 'avatar-user': !reply.isPlatform }">
<text class="avatar-text">{{ reply.isPlatform ? '平台' : '我' }}</text>
</view>
<view class="reply-content-wrapper">
<view class="reply-name-time">
<text class="reply-name">{{ reply.isPlatform ? $t('feedback.platform') : $t('feedback.me') }}</text>
<text class="reply-time">{{ formatTime(reply.createTime) }}</text>
</view>
<view class="reply-content">{{ reply.content || '-' }}</view>
</view>
</view>
</view>
</view>
<!-- 底部输入框 -->
<view class="bottom-input-bar" v-if="detail.status === 'processing'">
<view class="input-wrapper">
<textarea class="reply-input" v-model="replyContent" :placeholder="$t('feedback.replyPlaceholder')"
maxlength="500" :auto-height="true"></textarea>
</view>
<view class="submit-btn" @click="submitReply" :class="{ disabled: !replyContent.trim() }">
{{ $t('feedback.submitReply') }}
</view>
</view>
</view>
</template>
<script setup>
import {
ref,
onMounted
} from 'vue';
import {
onLoad
} from '@dcloudio/uni-app';
import {
getFeedbackDetail,
submitFeedbackReply
} from '../../config/api/feedback.js';
import {
useI18n
} from '@/utils/i18n.js'
const {
t: $t
} = useI18n()
// 设置页面标题
onMounted(() => {
uni.setNavigationBarTitle({
title: $t('feedback.detail')
})
})
// 初始化状态
const detail = ref({});
const replyList = ref([]);
const userReplyList = ref([]);
const allReplies = ref([]);
const replyContent = ref('');
const feedbackId = ref('');
// 页面加载
onLoad(async (options) => {
if (options.id) {
feedbackId.value = options.id;
await loadDetail();
} else {
uni.showToast({
title: $t('feedback.idRequired'),
icon: 'none'
});
setTimeout(() => {
uni.navigateBack();
}, 1500);
}
});
// 加载详情
const loadDetail = async () => {
try {
uni.showLoading({
title: $t('common.loading')
});
const res = await getFeedbackDetail(feedbackId.value);
if (res.code === 200 && res.data) {
detail.value = res.data;
// 分离平台回复和用户回复
const replies = res.data.replies || res.data.replyList || [];
replyList.value = replies.filter(reply => reply.replyType === 'platform' || reply.isPlatform);
userReplyList.value = replies.filter(reply => reply.replyType === 'user' || !reply.isPlatform);
// 合并所有回复并按时间排序
allReplies.value = replies
.map(reply => ({
...reply,
isPlatform: reply.replyType === 'platform' || reply.isPlatform === true
}))
.sort((a, b) => {
const timeA = new Date(a.createTime || 0).getTime();
const timeB = new Date(b.createTime || 0).getTime();
return timeA - timeB;
});
} else {
uni.showToast({
title: res.msg || $t('feedback.getDetailFailed'),
icon: 'none'
});
setTimeout(() => {
uni.navigateBack();
}, 1500);
}
} catch (error) {
console.error('获取投诉详情失败:', error);
uni.showToast({
title: $t('feedback.getDetailFailed'),
icon: 'none'
});
setTimeout(() => {
uni.navigateBack();
}, 1500);
} finally {
uni.hideLoading();
}
};
// 提交回复
const submitReply = async () => {
if (!replyContent.value.trim()) {
uni.showToast({
title: $t('feedback.pleaseEnterReply'),
icon: 'none'
});
return;
}
try {
uni.showLoading({
title: $t('common.submitting')
});
const res = await submitFeedbackReply({
feedbackId: feedbackId.value,
content: replyContent.value.trim()
});
if (res.code === 200) {
uni.showToast({
title: $t('feedback.replySuccess'),
icon: 'success'
});
replyContent.value = '';
// 重新加载详情
await loadDetail();
} else {
uni.showToast({
title: res.msg || $t('feedback.replyFailed'),
icon: 'none'
});
}
} catch (error) {
console.error('提交回复失败:', error);
uni.showToast({
title: $t('feedback.replyFailed'),
icon: 'none'
});
} finally {
uni.hideLoading();
}
};
// 获取状态文本
const getStatusText = (status) => {
const statusMap = {
'processing': $t('feedback.processing'),
'completed': $t('feedback.completed'),
'pending': $t('feedback.pending')
};
return statusMap[status] || $t('feedback.pending');
};
// 获取状态样式类
const getStatusClass = (status) => {
const classMap = {
'processing': 'status-processing',
'completed': 'status-completed',
'pending': 'status-pending'
};
return classMap[status] || 'status-pending';
};
// 获取类型文本
const getTypeText = (type) => {
const typeMap = {
'complain': $t('feedback.complain'),
'suggestion': $t('feedback.suggestion')
};
return typeMap[type] || type || '-';
};
// 获取类型样式类
const getTypeClass = (type) => {
const classMap = {
'complain': 'type-complain',
'suggestion': 'type-suggestion'
};
return classMap[type] || 'type-default';
};
// 格式化时间
const formatTime = (timeStr) => {
if (!timeStr) return '-';
try {
const date = new Date(timeStr);
const year = date.getFullYear();
const month = String(date.getMonth() + 1).padStart(2, '0');
const day = String(date.getDate()).padStart(2, '0');
const hour = String(date.getHours()).padStart(2, '0');
const minute = String(date.getMinutes()).padStart(2, '0');
return `${year}-${month}-${day} ${hour}:${minute}`;
} catch (e) {
return timeStr;
}
};
// 获取图片列表(支持字符串或数组)
const getImageList = (item) => {
if (!item || !item.picturePath) return [];
if (Array.isArray(item.picturePath)) return item.picturePath;
if (typeof item.picturePath === 'string') {
// 如果是逗号分隔的字符串,拆分为数组
if (item.picturePath.includes(',')) {
return item.picturePath.split(',').filter(img => img.trim());
}
return [item.picturePath];
}
return [];
};
// 预览图片
const previewImage = (url, index) => {
const imageList = getImageList(detail.value);
uni.previewImage({
urls: imageList,
current: index !== undefined ? index : 0
});
};
</script>
<style lang="scss" scoped>
.feedback-detail-container {
min-height: 100vh;
background: #f5f5f5;
padding: 20rpx;
padding-bottom: 200rpx;
box-sizing: border-box;
// 详情卡片
.detail-card {
background: #fff;
border-radius: 16rpx;
padding: 24rpx;
margin-bottom: 20rpx;
box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.06);
// 第一行:问题类型和状态
.card-header {
display: flex;
justify-content: space-between;
align-items: center;
margin-bottom: 24rpx;
padding-bottom: 20rpx;
border-bottom: 1rpx solid #f0f0f0;
.type-badge {
padding: 6rpx 16rpx;
border-radius: 6rpx;
font-size: 24rpx;
font-weight: 500;
&.type-complain {
background: #fff3e0;
color: #ff9800;
}
&.type-suggestion {
background: #e8f5e9;
color: #4caf50;
}
&.type-default {
background: #f5f5f5;
color: #666;
}
}
.status-badge {
padding: 6rpx 16rpx;
border-radius: 6rpx;
font-size: 24rpx;
font-weight: 500;
&.status-processing {
background: #fff3e0;
color: #ff9800;
}
&.status-completed {
background: #e8f5e9;
color: #4caf50;
}
&.status-pending {
background: #f5f5f5;
color: #999;
}
}
}
// 问题描述
.content-section {
margin-bottom: 20rpx;
.content-text {
font-size: 28rpx;
color: #333;
line-height: 1.8;
word-break: break-all;
}
}
// 图片区域
.image-section {
margin-bottom: 20rpx;
.image-list {
display: flex;
flex-wrap: wrap;
gap: 12rpx;
.detail-image {
width: 200rpx;
height: 200rpx;
border-radius: 8rpx;
background: #f5f5f5;
}
}
}
// 提交时间
.time-section {
padding-top: 16rpx;
border-top: 1rpx solid #f0f0f0;
.time-text {
font-size: 24rpx;
color: #999;
}
}
}
// 回复区域
.reply-section {
margin-bottom: 30rpx;
.section-divider {
display: flex;
align-items: center;
margin: 30rpx 0 20rpx 0;
.divider-line {
flex: 1;
height: 1rpx;
background: #e0e0e0;
}
.divider-text {
padding: 0 20rpx;
font-size: 24rpx;
color: #999;
}
}
.reply-list {
.reply-item {
display: flex;
margin-bottom: 24rpx;
&.reply-platform {
.reply-content-wrapper {
background: #f5f5f5;
}
}
&.reply-user {
flex-direction: row-reverse;
.reply-content-wrapper {
background: #07c160;
color: #fff;
margin-right: 16rpx;
margin-left: 0;
.reply-name-time {
.reply-name,
.reply-time {
color: rgba(255, 255, 255, 0.9);
}
}
.reply-content {
color: #fff;
}
}
}
.reply-avatar {
width: 56rpx;
height: 56rpx;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
flex-shrink: 0;
&.avatar-platform {
background: #ff9800;
}
&.avatar-user {
background: #07c160;
}
.avatar-text {
font-size: 22rpx;
color: #fff;
font-weight: 500;
}
}
.reply-content-wrapper {
flex: 1;
background: #f5f5f5;
border-radius: 12rpx;
padding: 16rpx 20rpx;
margin-left: 16rpx;
max-width: calc(100% - 72rpx);
.reply-name-time {
display: flex;
align-items: center;
justify-content: space-between;
margin-bottom: 8rpx;
.reply-name {
font-size: 24rpx;
color: #666;
font-weight: 500;
}
.reply-time {
font-size: 22rpx;
color: #999;
}
}
.reply-content {
font-size: 28rpx;
color: #333;
line-height: 1.6;
word-break: break-all;
}
}
}
}
}
// 底部输入栏
.bottom-input-bar {
position: fixed;
left: 0;
right: 0;
bottom: 0;
padding: 20rpx 30rpx;
padding-bottom: calc(20rpx + env(safe-area-inset-bottom));
background: #fff;
box-shadow: 0 -4rpx 16rpx rgba(0, 0, 0, 0.04);
z-index: 10;
display: flex;
align-items: flex-end;
gap: 20rpx;
.input-wrapper {
flex: 1;
background: #f5f5f5;
border-radius: 20rpx;
padding: 16rpx 20rpx;
max-height: 200rpx;
.reply-input {
width: 100%;
font-size: 28rpx;
color: #333;
min-height: 40rpx;
max-height: 200rpx;
}
}
.submit-btn {
padding: 16rpx 40rpx;
background: #07c160;
color: #fff;
border-radius: 20rpx;
font-size: 28rpx;
font-weight: 500;
white-space: nowrap;
&.disabled {
background: #ccc;
opacity: 0.6;
}
&:active:not(.disabled) {
opacity: 0.8;
}
}
}
}
</style>
+75 -5
View File
@@ -1,5 +1,17 @@
<template> <template>
<view class="feedback-container"> <view class="feedback-container">
<!-- 投诉记录入口 -->
<view class="record-entry" @click="navigateToRecord">
<view class="entry-left">
<image class="entry-icon" src="/static/complaint.png" mode="aspectFit"></image>
<text class="entry-text">{{ $t('feedback.recordList') }}</text>
</view>
<view class="entry-right">
<text class="entry-desc">{{ $t('feedback.viewRecords') }}</text>
<uv-icon name="arrow-right" size="16" color="#999"></uv-icon>
</view>
</view>
<!-- <form> --> <!-- <form> -->
<!-- 问题类型选择 --> <!-- 问题类型选择 -->
<view class="type-section"> <view class="type-section">
@@ -75,6 +87,13 @@
t: $t t: $t
} = useI18n() } = useI18n()
// 跳转到投诉记录列表
const navigateToRecord = () => {
uni.navigateTo({
url: '/pages/feedback/list'
})
}
onMounted(() => { onMounted(() => {
uni.setNavigationBarTitle({ uni.setNavigationBarTitle({
title: $t('feedback.title') title: $t('feedback.title')
@@ -220,9 +239,54 @@
<style lang="scss" scoped> <style lang="scss" scoped>
.feedback-container { .feedback-container {
min-height: 100vh; min-height: 100vh;
background: #f8f8f8; background: #f7f8fa;
padding: 30rpx; padding: 30rpx;
// 投诉记录入口
.record-entry {
background: #fff;
border-radius: 20rpx;
padding: 28rpx 30rpx;
margin-bottom: 20rpx;
display: flex;
align-items: center;
justify-content: space-between;
box-shadow: 0 2rpx 12rpx rgba(0, 0, 0, 0.04);
.entry-left {
display: flex;
align-items: center;
flex: 1;
.entry-icon {
width: 40rpx;
height: 40rpx;
margin-right: 16rpx;
}
.entry-text {
font-size: 30rpx;
color: #333;
font-weight: 500;
}
}
.entry-right {
display: flex;
align-items: center;
gap: 8rpx;
.entry-desc {
font-size: 24rpx;
color: #999;
}
}
&:active {
opacity: 0.8;
}
}
.section-title { .section-title {
font-size: 30rpx; font-size: 30rpx;
color: #333; color: #333;
@@ -235,6 +299,7 @@
border-radius: 20rpx; border-radius: 20rpx;
padding: 30rpx; padding: 30rpx;
margin-bottom: 20rpx; margin-bottom: 20rpx;
box-shadow: 0 2rpx 12rpx rgba(0, 0, 0, 0.04);
.type-grid { .type-grid {
display: flex; display: flex;
@@ -256,7 +321,7 @@
&.active { &.active {
background: #E8F5EE; background: #E8F5EE;
color: #3EAB64; color: #07c160;
} }
} }
} }
@@ -267,6 +332,7 @@
border-radius: 20rpx; border-radius: 20rpx;
padding: 30rpx; padding: 30rpx;
margin-bottom: 20rpx; margin-bottom: 20rpx;
box-shadow: 0 2rpx 12rpx rgba(0, 0, 0, 0.04);
.description-input { .description-input {
width: 100%; width: 100%;
@@ -292,6 +358,7 @@
border-radius: 20rpx; border-radius: 20rpx;
padding: 30rpx; padding: 30rpx;
margin-bottom: 20rpx; margin-bottom: 20rpx;
box-shadow: 0 2rpx 12rpx rgba(0, 0, 0, 0.04);
.upload-grid { .upload-grid {
display: flex; display: flex;
@@ -354,7 +421,8 @@
background: #fff; background: #fff;
border-radius: 20rpx; border-radius: 20rpx;
padding: 30rpx; padding: 30rpx;
margin-bottom: 40rpx; margin-bottom: 20rpx;
box-shadow: 0 2rpx 12rpx rgba(0, 0, 0, 0.04);
.contact-input { .contact-input {
width: 100%; width: 100%;
@@ -369,12 +437,12 @@
} }
.submit-section { .submit-section {
padding: 0 40rpx; padding: 20rpx 0 40rpx 0;
.submit-btn { .submit-btn {
width: 100%; width: 100%;
height: 88rpx; height: 88rpx;
background: #3EAB64; background: #07c160;
color: #fff; color: #fff;
border-radius: 44rpx; border-radius: 44rpx;
font-size: 32rpx; font-size: 32rpx;
@@ -382,8 +450,10 @@
display: flex; display: flex;
align-items: center; align-items: center;
justify-content: center; justify-content: center;
box-shadow: 0 4rpx 12rpx rgba(7, 193, 96, 0.3);
&:active { &:active {
opacity: 0.8;
transform: scale(0.98); transform: scale(0.98);
} }
} }
+487
View File
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<template>
<view class="feedback-list-container">
<!-- 状态切换 -->
<view class="status-tabs">
<view v-for="(tab, index) in statusTabs" :key="index" class="tab-item"
:class="{ active: currentTab === index }" @click="switchTab(index)">
{{ tab.text }}
</view>
</view>
<!-- 投诉列表 -->
<scroll-view class="feedback-list" scroll-y @scrolltolower="loadMore" :refresher-enabled="true"
:refresher-triggered="refreshing" @refresherrefresh="onRefresh">
<view class="empty-state" v-if="feedbackList.length === 0 && !loading">
<view class="empty-icon">
<image src="/static/suggess.png" mode="aspectFill" class="empty-icon"></image>
</view>
<text class="empty-text">{{ $t('feedback.noRecord') }}</text>
</view>
<view class="feedback-item" v-for="(item, index) in feedbackList" :key="index"
@click="navigateToDetail(item)">
<view class="item-header">
<view class="header-left">
<view class="status-chip" :class="getStatusClass(item.status)">
{{ getStatusText(item.status) }}
</view>
<view class="type-text">{{ getTypeText(item.type) }}</view>
</view>
<view class="header-right">
<text class="time-text">{{ formatTime(item.createTime) }}</text>
</view>
</view>
<view class="item-content">
<view class="content-text">{{ item.content || '-' }}</view>
<view class="content-images" v-if="getImageList(item).length > 0">
<image v-for="(img, imgIndex) in getImageList(item)" :key="imgIndex" :src="img" mode="aspectFill" class="content-image"></image>
</view>
</view>
<view class="item-footer">
<view class="footer-left">
<text class="phone-text">{{ $t('feedback.contactPhone') }}{{ item.phone || '-' }}</text>
</view>
<view class="footer-right">
<uv-icon name="arrow-right" size="16" color="#999"></uv-icon>
</view>
</view>
</view>
<!-- 加载更多 -->
<view class="load-more" v-if="hasMore && feedbackList.length > 0">
<text class="load-more-text">{{ $t('common.loading') }}</text>
</view>
<view class="no-more" v-if="!hasMore && feedbackList.length > 0">
<text class="no-more-text">{{ $t('common.noMore') }}</text>
</view>
</scroll-view>
</view>
</template>
<script setup>
import {
ref,
reactive,
onMounted
} from 'vue';
import {
onLoad,
onShow
} from '@dcloudio/uni-app';
import {
getFeedbackList
} from '../../config/api/feedback.js';
import {
useI18n
} from '@/utils/i18n.js'
const {
t: $t
} = useI18n()
// 设置页面标题
onMounted(() => {
uni.setNavigationBarTitle({
title: $t('feedback.recordList')
})
})
// 初始化状态
const currentTab = ref(0);
const feedbackList = ref([]);
const loading = ref(false);
const refreshing = ref(false);
const hasMore = ref(true);
const currentPage = ref(1);
const pageSize = ref(10);
// 状态标签
const statusTabs = reactive([{
get text() {
return $t('common.all')
},
status: ''
},
{
get text() {
return $t('feedback.processing')
},
status: 'processing'
},
{
get text() {
return $t('feedback.completed')
},
status: 'completed'
}
]);
// 页面加载
onLoad(async () => {
await loadFeedbackList();
});
// 页面显示时刷新
onShow(async () => {
// 可以在这里刷新列表
});
// 切换标签
const switchTab = async (index) => {
currentTab.value = index;
currentPage.value = 1;
feedbackList.value = [];
hasMore.value = true;
await loadFeedbackList();
};
// 加载投诉列表
const loadFeedbackList = async (isLoadMore = false) => {
if (loading.value) return;
try {
loading.value = true;
const status = statusTabs[currentTab.value].status;
const params = {
page: currentPage.value,
size: pageSize.value
};
if (status) {
params.status = status;
}
const res = await getFeedbackList(params);
if (res.code === 200 && res.data) {
const records = res.data.records || res.data.list || [];
if (isLoadMore) {
feedbackList.value = [...feedbackList.value, ...records];
} else {
feedbackList.value = records;
}
// 判断是否还有更多数据
const total = res.data.total || 0;
hasMore.value = feedbackList.value.length < total;
if (hasMore.value) {
currentPage.value += 1;
}
} else {
uni.showToast({
title: res.msg || $t('feedback.getListFailed'),
icon: 'none'
});
}
} catch (error) {
console.error('获取投诉列表失败:', error);
uni.showToast({
title: $t('feedback.getListFailed'),
icon: 'none'
});
} finally {
loading.value = false;
refreshing.value = false;
}
};
// 加载更多
const loadMore = () => {
if (hasMore.value && !loading.value) {
loadFeedbackList(true);
}
};
// 下拉刷新
const onRefresh = () => {
refreshing.value = true;
currentPage.value = 1;
feedbackList.value = [];
hasMore.value = true;
loadFeedbackList();
};
// 获取状态文本
const getStatusText = (status) => {
const statusMap = {
'processing': $t('feedback.processing'),
'completed': $t('feedback.completed'),
'pending': $t('feedback.pending')
};
return statusMap[status] || $t('feedback.pending');
};
// 获取状态样式类
const getStatusClass = (status) => {
const classMap = {
'processing': 'chip-processing',
'completed': 'chip-completed',
'pending': 'chip-pending'
};
return classMap[status] || 'chip-pending';
};
// 获取类型文本
const getTypeText = (type) => {
const typeMap = {
'complain': $t('feedback.complain'),
'suggestion': $t('feedback.suggestion')
};
return typeMap[type] || type || '-';
};
// 格式化时间
const formatTime = (timeStr) => {
if (!timeStr) return '-';
try {
const date = new Date(timeStr);
const year = date.getFullYear();
const month = String(date.getMonth() + 1).padStart(2, '0');
const day = String(date.getDate()).padStart(2, '0');
const hour = String(date.getHours()).padStart(2, '0');
const minute = String(date.getMinutes()).padStart(2, '0');
return `${year}-${month}-${day} ${hour}:${minute}`;
} catch (e) {
return timeStr;
}
};
// 获取图片列表(支持字符串或数组)
const getImageList = (item) => {
if (!item.picturePath) return [];
if (Array.isArray(item.picturePath)) return item.picturePath;
if (typeof item.picturePath === 'string') {
// 如果是逗号分隔的字符串,拆分为数组
if (item.picturePath.includes(',')) {
return item.picturePath.split(',').filter(img => img.trim());
}
return [item.picturePath];
}
return [];
};
// 跳转到详情页
const navigateToDetail = (item) => {
uni.navigateTo({
url: `/pages/feedback/detail?id=${item.id || item.feedbackId}`
});
};
</script>
<style lang="scss" scoped>
.feedback-list-container {
min-height: 100vh;
background: #f7f8fa;
padding-bottom: 30rpx;
// 状态标签栏
.status-tabs {
display: flex;
background: #fff;
padding: 0 20rpx;
position: sticky;
top: 0;
z-index: 10;
box-shadow: 0 2rpx 10rpx rgba(0, 0, 0, 0.05);
.tab-item {
flex: 1;
height: 90rpx;
display: flex;
align-items: center;
justify-content: center;
font-size: 28rpx;
color: #666;
position: relative;
&.active {
color: #07c160;
font-weight: 500;
&::after {
content: '';
position: absolute;
bottom: 0;
left: 50%;
transform: translateX(-50%);
width: 40rpx;
height: 4rpx;
background: #07c160;
border-radius: 2rpx;
}
}
}
}
// 投诉列表
.feedback-list {
height: calc(100vh - 90rpx);
padding: 20rpx;
box-sizing: border-box;
// 投诉项
.feedback-item {
width: 100%;
box-sizing: border-box;
background: #fff;
border-radius: 16rpx;
margin-bottom: 20rpx;
overflow: hidden;
box-shadow: 0 2rpx 12rpx rgba(0, 0, 0, 0.04);
// 头部
.item-header {
display: flex;
justify-content: space-between;
align-items: center;
padding: 24rpx;
border-bottom: 1rpx solid #f0f0f0;
.header-left {
display: flex;
align-items: center;
flex: 1;
min-width: 0;
margin-right: 16rpx;
.status-chip {
padding: 6rpx 16rpx;
border-radius: 8rpx;
font-size: 24rpx;
margin-right: 16rpx;
flex-shrink: 0;
&.chip-processing {
background: rgba(255, 152, 0, 0.12);
color: #FF9800;
}
&.chip-completed {
background: rgba(76, 175, 80, 0.12);
color: #4CAF50;
}
&.chip-pending {
background: rgba(158, 158, 158, 0.12);
color: #9E9E9E;
}
}
.type-text {
font-size: 28rpx;
color: #333;
font-weight: 500;
flex: 1;
min-width: 0;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}
}
.header-right {
flex-shrink: 0;
.time-text {
font-size: 24rpx;
color: #999;
white-space: nowrap;
}
}
}
// 内容
.item-content {
padding: 24rpx;
.content-text {
font-size: 28rpx;
color: #333;
line-height: 1.6;
margin-bottom: 16rpx;
display: -webkit-box;
-webkit-box-orient: vertical;
-webkit-line-clamp: 2;
line-clamp: 2;
overflow: hidden;
}
.content-images {
display: flex;
flex-wrap: wrap;
gap: 16rpx;
.content-image {
width: 160rpx;
height: 160rpx;
border-radius: 8rpx;
background: #f5f5f5;
}
}
}
// 底部
.item-footer {
display: flex;
justify-content: space-between;
align-items: center;
padding: 20rpx 24rpx;
background: #fafafa;
border-top: 1rpx solid #f0f0f0;
.footer-left {
flex: 1;
min-width: 0;
margin-right: 16rpx;
.phone-text {
font-size: 24rpx;
color: #999;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}
}
.footer-right {
display: flex;
align-items: center;
flex-shrink: 0;
}
}
}
// 空状态
.empty-state {
padding: 100rpx 0;
text-align: center;
.empty-icon {
width: 180rpx;
height: 180rpx;
margin: 0 auto 30rpx;
opacity: 0.5;
}
.empty-text {
font-size: 28rpx;
color: #999;
}
}
// 加载更多
.load-more,
.no-more {
padding: 30rpx 0;
text-align: center;
.load-more-text,
.no-more-text {
font-size: 24rpx;
color: #999;
}
}
}
}
</style>