646 lines
14 KiB
Vue
646 lines
14 KiB
Vue
<template>
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<view class="feedback-detail-container">
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<!-- 投诉详情卡片 -->
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<view class="detail-card">
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<!-- 第一行：问题类型和状态 -->
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<view class="card-header">
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<view class="type-badge" :class="getTypeClass(detail.type)">
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{{ getTypeText(detail.type) }}
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</view>
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<view class="status-badge" :class="getStatusClass(detail.status)">
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{{ getStatusText(detail.status) }}
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</view>
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</view>
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<!-- 标题 -->
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<view class="title-section">
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<text class="title-text">{{ detail.title || '-' }}</text>
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</view>
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<!-- 问题描述 -->
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<view class="content-section">
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<view class="content-text">{{ detail.content || '-' }}</view>
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</view>
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<!-- 联系电话 -->
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<view class="contact-section" v-if="detail.phone">
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<text class="contact-label">{{ $t('feedback.contactPhone') }}</text>
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<text class="contact-value">{{ detail.phone }}</text>
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</view>
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<!-- 上传图片 -->
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<view class="image-section" v-if="getImageList(detail).length > 0">
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<view class="image-list">
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<image v-for="(img, index) in getImageList(detail)" :key="index" :src="img" mode="aspectFill" class="detail-image"
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@click="previewImage(img, index)"></image>
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</view>
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</view>
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<!-- 提交时间 -->
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<view class="time-section">
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<text class="time-text">{{ formatTime(detail.createTime) }}</text>
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</view>
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</view>
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<!-- 回复列表（合并平台和用户回复，按时间排序） -->
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<view class="reply-section" v-if="allReplies.length > 0">
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<view class="section-divider">
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<view class="divider-line"></view>
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<text class="divider-text">{{ $t('feedback.replyHistory') }}</text>
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<view class="divider-line"></view>
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</view>
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<view class="reply-list">
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<view class="reply-item" v-for="(reply, index) in allReplies" :key="reply.id || index"
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:class="{ 'reply-platform': reply.isPlatform, 'reply-user': !reply.isPlatform }">
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<view class="reply-avatar" :class="{ 'avatar-platform': reply.isPlatform, 'avatar-user': !reply.isPlatform }">
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<text class="avatar-text">{{ reply.isPlatform ? '平台' : '我' }}</text>
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</view>
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<view class="reply-content-wrapper">
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<view class="reply-name-time">
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<text class="reply-name">{{ reply.senderName || (reply.isPlatform ? $t('feedback.platform') : $t('feedback.me')) }}</text>
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<text class="reply-time">{{ formatTime(reply.createTime) }}</text>
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</view>
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<view class="reply-content">{{ reply.content || '-' }}</view>
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</view>
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</view>
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</view>
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</view>
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<!-- 底部输入框 -->
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<view class="bottom-input-bar" v-if="canSendMessage">
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<view class="input-wrapper">
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<textarea class="reply-input" v-model="replyContent" :placeholder="$t('feedback.replyPlaceholder')"
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maxlength="500" :auto-height="true"></textarea>
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</view>
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<view class="submit-btn" @click="submitReply" :class="{ disabled: !replyContent.trim() }">
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{{ $t('feedback.submitReply') }}
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</view>
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</view>
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</view>
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</template>
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<script setup>
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import {
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ref,
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onMounted,
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computed
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} from 'vue';
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import {
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onLoad
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} from '@dcloudio/uni-app';
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import {
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getFeedbackDetail,
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getFeedbackMessages,
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sendFeedbackMessage
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} from '../../config/api/feedback.js';
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import {
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useI18n
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} from '@/utils/i18n.js'
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const {
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t: $t
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} = useI18n()
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// 设置页面标题
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onMounted(() => {
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uni.setNavigationBarTitle({
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title: $t('feedback.detail')
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})
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})
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// 初始化状态
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const detail = ref({});
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const allReplies = ref([]);
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const replyContent = ref('');
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const feedbackId = ref('');
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const canSendMessage = computed(() => {
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const status = detail.value?.status
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return ['pending', 'in_progress'].includes(status)
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})
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// 页面加载
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onLoad(async (options) => {
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if (options.id) {
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feedbackId.value = options.id;
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await loadDetail();
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} else {
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uni.showToast({
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title: $t('feedback.idRequired'),
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icon: 'none'
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});
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setTimeout(() => {
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uni.navigateBack();
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}, 1500);
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}
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});
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const normalizeMessages = (messages = []) => {
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return (messages || [])
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.map(message => ({
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...message,
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isPlatform: message.senderType === 'staff' || message.senderType === 'platform' || message.isPlatform === true
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}))
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.sort((a, b) => {
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const timeA = new Date(a.createTime || 0).getTime();
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const timeB = new Date(b.createTime || 0).getTime();
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return timeA - timeB;
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});
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}
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const loadMessages = async (initialMessages) => {
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try {
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if (Array.isArray(initialMessages)) {
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allReplies.value = normalizeMessages(initialMessages);
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return;
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}
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if (!feedbackId.value) return;
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const res = await getFeedbackMessages(feedbackId.value);
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if (res.code === 200) {
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allReplies.value = normalizeMessages(res.data || []);
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}
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} catch (error) {
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console.error('获取对话消息失败:', error);
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}
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}
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// 加载详情
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const loadDetail = async (options = {}) => {
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const shouldShowLoading = options.showLoading !== false;
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try {
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if (shouldShowLoading) {
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uni.showLoading({
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title: $t('common.loading')
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});
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}
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const res = await getFeedbackDetail(feedbackId.value);
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if (res.code === 200 && res.data) {
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detail.value = res.data;
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await loadMessages(res.data.messages);
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} else {
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uni.showToast({
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title: res.msg || $t('feedback.getDetailFailed'),
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icon: 'none'
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});
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setTimeout(() => {
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uni.navigateBack();
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}, 1500);
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}
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} catch (error) {
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console.error('获取投诉详情失败:', error);
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uni.showToast({
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title: $t('feedback.getDetailFailed'),
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icon: 'none'
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});
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setTimeout(() => {
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uni.navigateBack();
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}, 1500);
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} finally {
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if (shouldShowLoading) {
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uni.hideLoading();
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}
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}
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};
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// 提交回复
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const submitReply = async () => {
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if (!replyContent.value.trim()) {
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uni.showToast({
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title: $t('feedback.pleaseEnterReply'),
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icon: 'none'
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});
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return;
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}
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try {
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uni.showLoading({
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title: $t('common.submitting')
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});
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const res = await sendFeedbackMessage(feedbackId.value, {
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content: replyContent.value.trim()
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});
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if (res.code === 200) {
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uni.showToast({
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title: $t('feedback.replySuccess'),
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icon: 'success'
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});
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replyContent.value = '';
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// 重新加载详情和对话
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await loadDetail({
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showLoading: false
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});
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} else {
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uni.showToast({
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title: res.msg || $t('feedback.replyFailed'),
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icon: 'none'
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});
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}
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} catch (error) {
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console.error('提交回复失败:', error);
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uni.showToast({
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title: $t('feedback.replyFailed'),
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icon: 'none'
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});
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} finally {
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uni.hideLoading();
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}
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};
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// 获取状态文本
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const getStatusText = (status) => {
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const statusMap = {
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'pending': $t('feedback.pending'),
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'in_progress': $t('feedback.processing'),
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'resolved': $t('feedback.completed')
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};
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return statusMap[status] || $t('feedback.pending');
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};
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// 获取状态样式类
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const getStatusClass = (status) => {
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const classMap = {
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'pending': 'status-pending',
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'in_progress': 'status-processing',
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'resolved': 'status-completed'
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};
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return classMap[status] || 'status-pending';
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};
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// 获取类型文本
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const getTypeText = (type) => {
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const typeMap = {
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'complain': $t('feedback.complain'),
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'suggestion': $t('feedback.suggestion')
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};
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return typeMap[type] || type || '-';
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};
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// 获取类型样式类
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const getTypeClass = (type) => {
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const classMap = {
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'complain': 'type-complain',
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'suggestion': 'type-suggestion'
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};
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return classMap[type] || 'type-default';
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};
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// 格式化时间
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const formatTime = (timeStr) => {
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if (!timeStr) return '-';
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try {
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const date = new Date(timeStr);
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const year = date.getFullYear();
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const month = String(date.getMonth() + 1).padStart(2, '0');
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const day = String(date.getDate()).padStart(2, '0');
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const hour = String(date.getHours()).padStart(2, '0');
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const minute = String(date.getMinutes()).padStart(2, '0');
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return `${year}-${month}-${day} ${hour}:${minute}`;
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} catch (e) {
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return timeStr;
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}
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};
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// 获取图片列表（支持字符串或数组）
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const getImageList = (item) => {
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if (!item) return [];
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const pictureSource = item.pictureUrls ?? item.picturePath;
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if (!pictureSource) return [];
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if (Array.isArray(pictureSource)) {
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return pictureSource.filter(img => !!img);
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}
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if (typeof pictureSource === 'string') {
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if (pictureSource.includes(',')) {
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return pictureSource.split(',').map(img => img.trim()).filter(img => img);
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}
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return pictureSource.trim() ? [pictureSource.trim()] : [];
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}
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return [];
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};
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// 预览图片
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const previewImage = (url, index) => {
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const imageList = getImageList(detail.value);
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uni.previewImage({
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urls: imageList,
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current: index !== undefined ? index : 0
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});
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};
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</script>
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<style lang="scss" scoped>
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.feedback-detail-container {
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min-height: 100vh;
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background: #f5f5f5;
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padding: 20rpx;
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padding-bottom: 200rpx;
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box-sizing: border-box;
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// 详情卡片
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.detail-card {
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background: #fff;
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border-radius: 16rpx;
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padding: 24rpx;
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margin-bottom: 20rpx;
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box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.06);
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// 第一行：问题类型和状态
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.card-header {
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display: flex;
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justify-content: space-between;
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align-items: center;
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margin-bottom: 24rpx;
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padding-bottom: 20rpx;
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border-bottom: 1rpx solid #f0f0f0;
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.type-badge {
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padding: 6rpx 16rpx;
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border-radius: 6rpx;
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font-size: 24rpx;
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font-weight: 500;
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&.type-complain {
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background: #fff3e0;
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color: #ff9800;
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}
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&.type-suggestion {
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background: #e8f5e9;
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color: #4caf50;
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}
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&.type-default {
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background: #f5f5f5;
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color: #666;
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}
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}
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.status-badge {
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padding: 6rpx 16rpx;
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border-radius: 6rpx;
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font-size: 24rpx;
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font-weight: 500;
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&.status-processing {
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background: #fff3e0;
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color: #ff9800;
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}
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&.status-completed {
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background: #e8f5e9;
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color: #4caf50;
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}
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&.status-pending {
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background: #f5f5f5;
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color: #999;
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}
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}
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}
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// 标题
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.title-section {
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margin-bottom: 16rpx;
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.title-text {
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font-size: 32rpx;
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font-weight: 600;
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color: #111;
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}
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}
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// 问题描述
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.content-section {
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margin-bottom: 20rpx;
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.content-text {
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font-size: 28rpx;
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color: #333;
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line-height: 1.8;
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word-break: break-all;
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}
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}
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// 联系方式
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.contact-section {
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display: flex;
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align-items: center;
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margin-bottom: 20rpx;
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padding: 16rpx;
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background: #fafafa;
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border-radius: 12rpx;
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.contact-label {
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font-size: 24rpx;
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color: #999;
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margin-right: 16rpx;
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}
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.contact-value {
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font-size: 28rpx;
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color: #333;
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font-weight: 500;
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}
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}
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// 图片区域
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.image-section {
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margin-bottom: 20rpx;
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.image-list {
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display: flex;
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flex-wrap: wrap;
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gap: 12rpx;
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.detail-image {
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width: 200rpx;
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height: 200rpx;
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border-radius: 8rpx;
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background: #f5f5f5;
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}
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}
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}
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// 提交时间
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.time-section {
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padding-top: 16rpx;
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border-top: 1rpx solid #f0f0f0;
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.time-text {
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font-size: 24rpx;
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color: #999;
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}
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}
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}
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// 回复区域
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.reply-section {
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margin-bottom: 30rpx;
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.section-divider {
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display: flex;
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align-items: center;
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margin: 30rpx 0 20rpx 0;
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.divider-line {
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flex: 1;
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height: 1rpx;
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background: #e0e0e0;
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}
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.divider-text {
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padding: 0 20rpx;
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font-size: 24rpx;
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color: #999;
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}
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}
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.reply-list {
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.reply-item {
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display: flex;
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margin-bottom: 24rpx;
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&.reply-platform {
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.reply-content-wrapper {
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background: #f5f5f5;
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}
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}
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&.reply-user {
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flex-direction: row-reverse;
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.reply-content-wrapper {
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background: #07c160;
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color: #fff;
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margin-right: 16rpx;
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margin-left: 0;
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.reply-name-time {
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.reply-name,
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.reply-time {
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color: rgba(255, 255, 255, 0.9);
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}
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}
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.reply-content {
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color: #fff;
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}
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}
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}
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.reply-avatar {
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width: 56rpx;
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height: 56rpx;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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flex-shrink: 0;
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&.avatar-platform {
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background: #ff9800;
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}
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&.avatar-user {
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background: #07c160;
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}
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.avatar-text {
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font-size: 22rpx;
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color: #fff;
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font-weight: 500;
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}
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}
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.reply-content-wrapper {
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flex: 1;
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background: #f5f5f5;
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border-radius: 12rpx;
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padding: 16rpx 20rpx;
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margin-left: 16rpx;
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max-width: calc(100% - 72rpx);
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.reply-name-time {
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display: flex;
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align-items: center;
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justify-content: space-between;
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margin-bottom: 8rpx;
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.reply-name {
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font-size: 24rpx;
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color: #666;
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font-weight: 500;
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}
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|
||
.reply-time {
|
||
font-size: 22rpx;
|
||
color: #999;
|
||
}
|
||
}
|
||
|
||
.reply-content {
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
line-height: 1.6;
|
||
word-break: break-all;
|
||
}
|
||
}
|
||
}
|
||
}
|
||
}
|
||
|
||
// 底部输入栏
|
||
.bottom-input-bar {
|
||
position: fixed;
|
||
left: 0;
|
||
right: 0;
|
||
bottom: 0;
|
||
padding: 20rpx 30rpx;
|
||
padding-bottom: calc(20rpx + env(safe-area-inset-bottom));
|
||
background: #fff;
|
||
box-shadow: 0 -4rpx 16rpx rgba(0, 0, 0, 0.04);
|
||
z-index: 10;
|
||
display: flex;
|
||
align-items: flex-end;
|
||
gap: 20rpx;
|
||
|
||
.input-wrapper {
|
||
flex: 1;
|
||
background: #f5f5f5;
|
||
border-radius: 20rpx;
|
||
padding: 16rpx 20rpx;
|
||
max-height: 200rpx;
|
||
|
||
.reply-input {
|
||
width: 100%;
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
min-height: 40rpx;
|
||
max-height: 200rpx;
|
||
}
|
||
}
|
||
|
||
.submit-btn {
|
||
padding: 16rpx 40rpx;
|
||
background: #07c160;
|
||
color: #fff;
|
||
border-radius: 20rpx;
|
||
font-size: 28rpx;
|
||
font-weight: 500;
|
||
white-space: nowrap;
|
||
|
||
&.disabled {
|
||
background: #ccc;
|
||
opacity: 0.6;
|
||
}
|
||
|
||
&:active:not(.disabled) {
|
||
opacity: 0.8;
|
||
}
|
||
}
|
||
}
|
||
}
|
||
</style>
|